Need help?
Frequently Asked Questions
- Expose to Light: To activate the luminescent properties, expose your jewelry to a light source. The best options are natural sunlight or artificial UV light.
- UV Light Activation: For the quickest and most effective charge, use our Ultraviolet Luminescent Mini Charger or the Medium Charger. Simply shine the UV flashlight on your jewelry for a few minutes to maximize the glow. This method ensures your jewelry absorbs the optimal amount of light energy.
- Sunlight Exposure: If you prefer a natural approach, leave your jewelry in direct sunlight for at least 30 minutes. The sun's UV rays will charge the luminescent pigments, making your jewelry glow beautifully in the dark.
- Enjoy the Glow: Once charged, your jewelry will emit a soft, enchanting glow for several hours, creating a captivating reminder of your connection.
You can track the status and location of your package here!
All of your personal and payment information is encrypted with SSL (Secure Socket Layer) technology. This encrypts your data so that bots and others that might be trying to read it can’t! You can tell it’s working by the padlock icon that appears at the top of your browser. For security reasons we do not keep any payment information on file.
Your card will be charged as soon as we process your order. If you are paying with a credit card, the charge may take several days to appear on your statement. If we have any concerns about the payment information provided we will contact you directly via email.
We do our best to ensure your items arrive to you in perfect condition! Our team goes over each and every piece before packing it to ensure you are getting what you were promised. AUREOLE is not responsible for any damage that occurs as a result of the shipping process. In the unlikely event that your item(s) arrive damaged due to a manufacturing defect, please contact us immediately and send photos to support@aureolejewelry.com.
AUREOLE is not responsible for any charges associated with refused packages. The purchaser must accept the package and go through the return process as outlined in our return policy.
Yes, we offer free global shipping to most countries around the world. If you have any questions or concerns about our international shipping policy, please feel free to contact us for more information.
Don’t worry, sometimes the carrier prematurely marks packages as delivered before they have arrived at their destination, usually your package will arrive within 24 hours. If you still have not received your package after 24 hours, please reach out to support@aureolejewelry.com, we will open a claim with the carrier. In the meantime, please check with your neighbors and around your mailbox to make sure the parcel hasn’t been misplaced.